Frequently Asked Questions

Yes. All of our products are 100% authentic. We will never condone replicas/fakes. We believe that it is better to buy used designer goods than to patronize knock-offs. Curated by The MJF only deals with trusted retailers for our products. We are proud to say that we have worked with the same retailers ever since we started and have built great relationships with them. We have sourced thousands and thousands of products from them and have forged a pricing model that allows us to offer these items at a great price to you! Our goal is to be able to offer products that not only look great at a bargain but also help our environment mitigate the effects of fast fashion waste. We are committed in giving our customer only authentic products.

We have extensive marketplace pricing knowledge for each item we purchase. And because we are able to get these items at a wholesale price, we pass the savings onto you! Be confident that you are getting the best deals online! On top of that, sign up through email and mobile to get informed on when the next batch of items will be posted on our site! 

Occasionally, we will run some discounts on selected items depending on seasonality. So be sure to stay updated by creating your own Curated by The MJF account and signing up via mobile to get even more discounts, track your order, check your order history and more! 

Please note that you are buying used merchandise - and while we strive our best to depict their true condition, there might be honest wear and tear that we might have overlooked during our quality control process. In those rare instances, please do not hesitate to reach out to us. We do offer a no-questions-asked return/exchange policy for any item purchased at regular price good for 14 calendar days upon purchase. Please see more information regarding returns and exchanges by visiting our Returns & Shipping page.

No. We do sincerely apologize. But for your safety and ours, we will not accommodate requests to ship your items to a different address other than what is verified on your PayPal account. If you wish to ship your item to a different address, be sure to change your PayPal information first before placing your order.

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diner's, JCB, etc), PayPal, Apple Pay, and Google Pay for online purchases. We are continuing to add more payment options for our customers, so please be sure to stay tuned for more!

We are in the process of integrating these great pay-in-four financing alternatives into our website. We are continuously seeking ways of offering more payment methods that suit every type of consumer. For now, PayPal and Apple Pay offer similar programs that might also interest you. 

Yes. Sales taxes are automatically calculated upon checkout. The Supreme Court has ruled that certain states are allowed to collect sales taxes on online purchases. Curated by The MJF is required to collect taxes on orders shipped to the following states:

• Alabama
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Georgia
• Hawaii
• Iowa
• Idaho
• Illinois
• Indiana
• Kentucky
• Louisiana
• Maine
• Massachusetts
• Maryland
• Michigan
• Minnesota
• Mississippi
• North Carolina
• Nebraska
• New Jersey
• New Mexico
• New York
• Nevada
• North Dakota
• Ohio
• Oklahoma
• Pennsylvania
• Rhode Island
• South Carolina
• Tennessee
• Texas
• Utah
• Virginia
• Washington
• Wisconsin
• West Virginia

Absolutely! Please reach out to us no later than 8 hours after your purchase has been confirmed to request to cancel. We try our best to get your items shipped expeditiously to you, so please understand that anything later than that would be considered as a return or exchange, with courier charges already applicable. 

Depending on your location and the value of the items purchased, we offer free shipping anywhere in the continental United States! Regular shipping might be via USPS, UPS or FedEx. This service usually takes 5 to 7 business days to arrive at your doorstep. While Express shipping takes anywhere between 1 to 3 business days before receipt.

We strive to accommodate all of our clients' requests to the best of our ability. And while we are aware that each country is different, we can quote you shipping costs based on your location and chosen courier service. Please be sure that you are aware that customs/duties may apply as we will never de-value or mark our products as 'gifts' - not only is it illegal, it is also for our own safety during transit. 

We are happy to say that we can combine shipping on multiple items purchased on our website! Unless you wish to have them separated, we will treat multiple items as one parcel shipped to the same address.

We are always happy to answer any questions you may have. Please don't hesitate to reach out to us via email at info@curatedbythemjf.com for any questions or concerns you may have. You may also use this email to request additional photos of the item and/or to process any returns and exchanges.

For now, we are an online-only store. This is also the biggest reason behind our competitive pricing. We are able to offer you the best prices for these pre-loved luxury goods because our costs are lower compared to similar stores.

Curated by The MJF's website is verified and secured by the highest SSL certificate verification and underwent a series of rigorous checking to make sure it is 100% legitimate. Click on each certificate to verify authenticity and validity. Curated by The MJF believes in the security of your information. We use reputable website host to protect your information and data. We do not have access to any credit card information on our website. We have bought and sold thousands of pre-loved luxury goods since we were founded in 2022. We currently operate an eBay store that offers pre-loved designer goods for bidding under the same name. Please check it out for feedback reference - we have received 100% positive feedback from our clients for selling hundreds upon hundreds of items and we are proud to say that many of them are our repeat customers. 

Curated by The MJF currently does not offer any gift wrapping services. We try our best to accommodate any requests as far as shipping is concerned. We do, however, package your products nicely and securely before transit to you. We use unbranded, recycled boxes and wrap your items with recycled paper as well, as part of our efforts to reduce our environmental footprint.